Terms of Service (ToS)

Preamble

This document defines the terms of use for the Colecia service, a collective artificial intelligence infrastructure based on self-organization mechanisms (stigmergy) and metacognition.

By accessing the service, the User acknowledges having read, understood and accepted these Terms of Service in their entirety. These terms comply with the provisions of the European Artificial Intelligence Regulation (AI Act) applicable as of this date.

Article 1 – Purpose and nature of the service

1.1. Service definition

Colecia is an automated assistance tool enabling document analysis and synthesis generation through the dynamic coordination of specialized agents. The service relies on a complex technical architecture using external language models (LLM) and intelligent routing algorithms.

1.2. Best-efforts obligation

The service is provided under a best-efforts technical obligation. ColeciaSoft undertakes to implement all reasonable means to ensure the proper functioning of the service.

The service does not in any case constitute:

• Legal, medical, financial or strategic advice;
• A consulting or expert service;
• A guarantee of result or absolute accuracy of generated information.

1.3. User responsibility

The User acknowledges that outputs produced by Colecia are aids to reflection subject to technical uncertainties (hallucinations, errors). The User retains full responsibility for decisions made based on this content and undertakes to verify critical information.

Article 2 – AI Act compliance

2.1. System classification

In accordance with the European Artificial Intelligence Regulation, Colecia is classified as a low-risk AI system, subject to strict compliance with the terms of use defined below.

2.2. Prohibition of high-risk uses

It is strictly prohibited to use Colecia for the following purposes:

• Automated recruitment or candidate selection without significant human intervention;
• Creditworthiness assessment, credit granting or insurance underwriting;
• Medical diagnosis, health data analysis or therapeutic monitoring;
• Judicial or administrative decisions affecting fundamental rights;
• Biometric recognition for surveillance purposes.

Any violator may face immediate suspension of access without notice or refund, and potential reporting to competent authorities.

2.3. Significant human oversight (Human-in-the-loop)

For any analysis potentially impacting individuals or sensitive business processes, the User undertakes to perform explicit validation through the dedicated interface. This action is logged and retained as proof of compliance with the human oversight obligation.

2.4. Transparency obligation

The user is expressly informed that they are interacting with an artificial intelligence system. This notice is displayed:

• Upon first login via an information banner;
• In each interface via an "AI" icon;
• In the header or footer of each generated response: "AI-generated response — Human validation recommended."

Article 3 – Intellectual property

3.1. Architecture protection

The entire technical architecture of Colecia constitutes a trade secret protected by intellectual property law. This includes:

• Stigmergy algorithms and metacognition mechanisms;
• Model weights;
• System prompts;
• Routing structure.

These elements remain the exclusive property of ColeciaSoft.

3.2. Reverse engineering prohibition

Any attempt at disassembly, decompilation, model extraction or reproduction by imitation is strictly prohibited and constitutes an act of counterfeiting.

3.3. Output usage license

ColeciaSoft grants the user a non-exclusive, non-transferable, worldwide and perpetual license to use content generated by the service.

This license is limited to:

• Internal use within the User's organization;
• Or commercial use integrated into the user's own products or services.

Direct resale of outputs as a standalone product is prohibited without prior written consent.

The User warrants that they hold all necessary rights to the input data provided and retains full ownership thereof.

Article 4 – Traceability and data

4.1. Immutable logging

In compliance with the traceability requirements of the European Artificial Intelligence Regulation, Colecia implements an automatic, tamper-proof logging system (WORM — Write Once, Read Many).

Data recorded for each session includes:

• Precise timestamp (UTC) of the request and processing phases;
• Unique session identifier (UUID);
• Input data hash (SHA-256);
• Activated agents and references to consulted sources;
• Proof of human validation, where applicable.

4.2. Storage and security

Audit logs are:

• Stored on secure cloud infrastructure within the European Union;
• Locked via Object Lock mechanism;
• Encrypted at rest (AES-256) and in transit (TLS 1.3);
• Retained for a period of 6 months.

4.3. Right to evidence and technical documentation

The user has access, through the interface, to an "Export Audit" button that generates a digitally signed PDF report (qualified signature, RFC 3161). This document constitutes valid electronic evidence in case of dispute or regulatory inspection.

ColeciaSoft also maintains complete technical documentation available to competent authorities upon request.

4.4. Input data and non-training

Data submitted by the User is processed exclusively for the purpose of providing the service in real time.

No input data or generated output is used for training, fine-tuning or improving models.

Data is deleted at the end of the session, except for audit logs defined in Article 4.1.

Article 5 – Security and liability limitation

5.1. "Fail-closed" security principle

The Colecia system is designed according to the maximum security principle. In case of anomaly (insufficient credits, technical error, intrusion attempt):

• The request is blocked and no partial result is delivered;
• An emergency stop mechanism (kill-switch) allows real-time service suspension;
• Any interruption is notified to the User within 72 hours.

5.2. Liability limitation

ColeciaSoft's liability is strictly limited to direct, material and proven damages resulting from total service unavailability.

The following are expressly excluded:

• Immaterial damages (data loss, loss of clientele, lost profits);
• Consequences of using generated outputs, including in case of error or inaccuracy.

Total compensation shall not exceed amounts paid by the User during the three (3) months preceding the occurrence of the damage.

Article 6 – Pricing, credits and billing

6.1. Credit model

Access to the service is subject to a prepaid model. Each request consumes credits according to its complexity.

Indicative pricing:

• 500 credits → €297 excl. VAT
• 1,000 credits → €550 excl. VAT
• 5,000 credits → €2,500 excl. VAT

Prices are available in real-time in the client interface.

6.2. Payment

Payment is made upfront by credit card or bank transfer. Any unpaid amount results in automatic access suspension.

6.3. Validity

Credits are valid for 12 months from purchase. After this period, they expire without right to refund. The User is notified by email when their balance falls below 20%.

6.4. Downtime

In case of total technical unavailability exceeding 4 consecutive hours, ColeciaSoft may grant compensation credits at its discretion.

6.5. Refund

Purchased credits are non-refundable.

Exceptions:

• Proven billing error;
• Major technical malfunction (exceeding 72 hours) preventing all access to the service.

Article 7 – Personal data protection (GDPR)

7.1. Data controller

ColeciaSoft, [Full address], [email protected]. DPO: [email protected].

7.2. Data collected

• User identifier (email or login);
• Activity logs (IP address, timestamps, UUID session identifier);
• Input data hash;
• Usage metadata (session duration, usage frequency).

7.3. Purposes and legal bases

• Service provision → contract performance;
• Security and maintenance → legitimate interest;
• AI Act traceability → legal obligation.

7.4. Retention period

• Identification data: account duration + 1 year after deletion;
• Audit logs: 6 months;
• Billing data: 10 years (tax obligations).

7.5. Data subject rights

The User has the following rights:

• Access;
• Rectification;
• Erasure ("right to be forgotten");
• Restriction of processing;
• Portability;
• Objection.

These rights may be exercised at any time by writing to: [email protected]. Any request will be processed within one month.

7.6. Subprocessors and transfers

Data is hosted by GDPR-compliant providers within the European Union. Calls to LLM APIs may involve transfers to the United States, governed by:

• Standard Contractual Clauses (SCCs) adopted by the European Commission;
• Technical encryption and data minimization measures.

A copy of the safeguards may be provided upon request to the DPO.

Article 8 – Cookies and trackers

8.1. Usage

The service may use:

• Strictly necessary cookies (authentication, session management);
• Audience measurement cookies (only after consent).

8.2. Consent

Non-essential trackers are only placed after the User's prior consent, collected via a banner compliant with CNIL recommendations. The User may withdraw consent at any time via the cookie manager.

Article 9 – Duration and termination

These Terms of Service take effect on February 28, 2026 for an indefinite period.

• The User may terminate their account at any time via the interface;
• ColeciaSoft may terminate access without notice in case of proven violation of these terms, particularly in case of non-compliant use under Article 2.2 or intellectual property infringement.

Article 10 – Force majeure

Force majeure is defined as any external, unforeseeable and insurmountable event, including but not limited to:

• Third-party cloud infrastructure outages;
• External LLM API interruptions;
• Massive cyber attacks;
• Restrictive government decisions.

In case of force majeure, ColeciaSoft is released from all liability. The User shall not be entitled to any compensation, except as provided in Article 6.4.

Article 11 – Modification of Terms

ColeciaSoft reserves the right to modify these Terms to adapt the service to technical, legal or economic changes.

Any substantial modification will be notified by email at least 15 calendar days before its effective date. Continued use of the service after the effective date constitutes acceptance of the new terms.

Article 12 – Subcontracting

ColeciaSoft uses subcontractors for:

• Hosting;
• Request processing (via external LLM APIs);
• Payment management.

These partners are selected based on security and GDPR compliance criteria. Compliant contracts govern each subcontracting relationship.

ColeciaSoft shall not be held liable for damages resulting from a subcontractor's own fault, provided that said subcontractor was chosen with all due diligence.

Article 13 – Non-assignment and trademark protection

13.1. Prohibition of assignment

The User may not assign their rights or obligations (account transfer, credit resale, sub-license) without ColeciaSoft's prior written consent. Any unauthorized assignment is null and void.

13.2. Trademark protection

The names "Colecia" and "ColeciaSoft", the logo and the domain name are exclusive properties of ColeciaSoft. Any unauthorized use is prohibited.

Article 14 – Applicable law and jurisdiction

These Terms of Service are governed by French law.

• Business users: any dispute shall fall under the exclusive jurisdiction of the Paris courts.
• Consumer users: they may, at their discretion, bring proceedings before the courts of their place of residence or the Paris courts.

Article 15 – Entirety and severability

These Terms of Service constitute the entire agreement between the parties. In case of conflict with a previous version, this version shall prevail.

If one or more provisions are deemed null or unenforceable, they shall be deemed unwritten and the remaining provisions shall remain in force.